Generally, the return/refund request should be made within 30 days since the day you make the payment. In case your parcel reaches you beyond the maximum estimated date of arrival, or later than 30 days since you placed the order, return/refund request should be made within the next 7 calendar days. For any case as mentioned above, whichever takes longer will be the basis. In other words, for quality issues (if any), you will have at least 7 days to make a return/refund request.
Please email Huion Customer Support Team (firstname.lastname@example.org) with your request, with the following information:
- Order Number
- Reason for requesting a return/refund
- Reference that supports your claim